Privacy Policy and Cookies Statement
We know that sharing your personal information with us is based on trust. We take this seriously and are committed to ensuring that we respect your privacy when you visit our website or use our services. Please review this privacy and cookies statement (“Statement”) carefully to learn about our privacy practices.
We operate a service that enables users (“you”, “your”) to research, find, and book travel experiences worldwide. In this Statement, these are collectively referred to as our Services.
Our Services are owned and operated by Hawaii Ocean Adventures R Us, LLC. By using our Services and visiting our websites and related applications, whether, on a computer, phone, tablet, or similar device (these are all referred to as a “Device”), you are accepting the practices described below.
As a global company, we operate in a number of countries and territories where the laws and customs differ. This Statement provides a general overview of our privacy practices.
Information Collected
When you access or use our Services, we collect information from and about you to provide a more personalized and relevant experience. Some information we collect automatically. Other information we collect from different sources, including affiliated entities, business partners, and other independent third-party sources. When you use our Services by “clicking-through” from a third-party site or when you visit third-party sites via our Services, those third-party sites may share information with us about your use of their service. Information collected may include the following:
Contact information, including name, phone number, and email addresses
Billing or payment information (such as your credit card number, cardholder name, expiration date, authentication code, and billing address)
Device information, such as when you accessed our Services and information about the Device used (for example, IP address, software or internet browser used, preferred languages, unique Device identifiers, and advertising identifiers)
Online activity, including pages you have visited, content reviewed and apps reviewed
Booking history
We may also collect, in instances where you have provided it, information about other travelers, including their email addresses and other travel-related information. If you are sharing information with us about other individuals, you must obtain their consent.
In addition to the categories noted above, we may also collect location information if you have instructed your Device to send such information via the privacy settings on that Device. We may use your location information directly and/or share your location with third parties. We collect and share location information in order to provide you with relevant content, to analyze your use of our Services, to improve our Services, and to provide contextual advertising or recommendations. For example, we may use your location to show you reviews of attractions near you when you are traveling.
You can change the privacy settings of your Device at any time in order to turn off the functionality that collects and shares location information and/or the functionality to tag your photos with location information. However, turning off location sharing may affect certain features that we offer. If you have any questions about the privacy settings of your Device, we suggest you contact the manufacturer of your Device or your mobile service provider for help.
Please see the section on Cookies below for more information regarding the use of cookies and other technology described in this section, including regarding your choices relating to such technologies.
Information Uses
We are committed to providing you with relevant content on our Services and respect the data privacy laws of the different jurisdictions in which we operate. We use information about you so we can help you enjoy and use our Services, including in the following ways:
Manage your account
Facilitate your bookings
Measure interest in and improve our Services
Notify you about special offers, prize draws, competitions, and services available from us, our affiliates, or our partners that may be of interest to you
Communicate with you
Enable communication between travelers and operators of travel experiences listed through us
Customize your experience
Make inferences about your interests or preferences
Provide you with an optimized experience and to group users of our Services based on, for example, usage and demographics
Send you a survey or market research invitations
Respond to your questions and comments
Resolve disputes or troubleshoot problems
Prevent potentially prohibited or unlawful activities
Enforce our terms of use and notices, and as otherwise described to you at the point of collection
Please note some information about you is required in order for us to provide you with relevant offerings from us, our affiliates, and our partners. Please review the “Information Choices” section below with respect to your choices related to the collection and use of your information.
Information Sharing
In order to provide some of our Services, we may need to share information with certain other third parties, including our group of companies, in the following circumstances:
Experience Suppliers. We share your information with suppliers of travel experiences to allow them to fulfill the bookings you make through our Services.
Service Providers. We share information with certain service providers used to facilitate our Services, including to help with transactions.
Business Partners. We may share information about you, your Devices, and your use of our Services with our trusted business partners. For example, we may share information so that we can provide you with relevant content or in order to facilitate payment for a booking. This sharing is generally pursuant to written agreements which include confidentiality, privacy and security obligations; however, note that we do not control the privacy practices of these third-party business partners.
Social Media Sites. When you use our Services and elect to share information with third-party social media sites, the information you share will be governed by the privacy policies of those social media sites and the privacy settings you have set with those social media websites.
Other third parties, such as referring websites. Third parties may also assist us in collecting information by, for example, operating features of our website or facilitating the delivery of online advertising tailored to your interests. We may share audience segments and other information with third parties that use that information for tailored advertising to you.
Third parties may only collect or access information as needed to perform their permitted functions.
Certain Device operating system versions permit you to opt-out of certain types of information sharing, including to certain advertising networks. Please check your Device settings if you want to limit such tracking.
Information Choices
You have options with respect to the collection and use of your information.
Your options:
You can choose not to provide us with certain information, although it may be needed to take advantage of certain features offered on our websites.
You can prevent the collection of geolocation information, but note that turning off location sharing may affect certain features of our Services.
You also can add or update information and close your account. If you close your account, we will deactivate your account and remove your profile information. We may retain some information associated with your account (including past transactions) for internal purposes including backups, fraud prevention, dispute resolution, investigations, and legal compliance for the period necessary to fulfill the purposes outlined in this Statement.
You will be given the opportunity to unsubscribe from promotional messages, including emails with travel-related opportunities, in any such promotional message we send.
Information Security
We have implemented appropriate administrative, technical, and physical security procedures to help protect your information. We only authorize specific employees to access personal information and they may do so only for permitted business functions. We use encryption when transmitting your information between your system and ours, and between our system and those of the parties with whom we share information. We also employ firewalls and intrusion detection systems to help prevent unauthorized access to your information. However, we cannot guarantee the security of information from unauthorized entry or use, hardware or software failure, or other circumstances outside of our control.
Information Retention
We will retain copies of your information for as long as you maintain your account or as necessary in connection with the purposes set out in this Statement unless applicable law requires a longer retention period. In addition, we may retain your information for the duration of any period necessary to establish, exercise, or defend any legal rights.
Do Not Track Signals
Our website is not designed to currently respond to “Do Not Track” (“DNT”) signal requests from browsers. This is due to the lack of globally standardized interpretation that defines “Do Not Track” signals. Once the industry has settled on standards related to this issue, we may re-evaluate this approach.
Google Analytics
The controller has integrated the component Google Analytics (with anonymization function) on this website.
Google Analytics is a web analytics service. Web analysis is the gathering, collection, and analysis of data about the behavior of visitors to websites. Among other things, a web analysis service collects data on which website a data subject has come to a website from (so-called referrers), which subpages of the website were accessed, or how often and for which period of time a subpage was viewed. A web analysis is mainly used to optimize a website and for the cost-benefit analysis of Internet advertising.
The operator of the Google Analytics component is Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, USA.
Google Analytics uses cookies. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. Google might transfer the personal information collected via this technical procedure to third parties.
As IP anonymization is activated on our website, your IP address will be shortened by Google within Member States of the European Union or other states in agreement with the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by a Google server in the USA. On behalf of the operator of the website, Google will use this information to evaluate your use of the website, compile reports on website activity, and to provide further services related to website and internet use to us. The IP address transferred through your browser to Google Analytics will not be combined with other data held by Google.
In addition, this website uses the Analytics feature UserID to track interaction data. This User ID will be additionally anonymized and encrypted and will not be linked with other data.
You can prevent the storage of cookies by a corresponding setting of your browser software; however, please note that if you do this, you may not be able to use all the features of this website to the fullest extent possible.
In addition, you may prevent the collection of the data generated by the cookie and related to your use of the website (including your IP address) by Google as well as the processing of this data by Google by downloading and installing the browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout?hl=en
This browser add-on informs Google Analytics via JavaScript that no data and information about website visits may be transmitted to Google Analytics.
In addition, a cookie already set by Google Analytics can be deleted at any time via the Internet browser or other software programs.
Further information and Google‘s applicable privacy regulations can be found at https://policies.google.com/privacy?hl=en and https://marketingplatform.google.com/about/
The following link provides a further explanation of Google Analytics https://marketingplatform.google.com/about/
Our website also uses Google Analytics performance reports relating to demographics and interests and reports on Google Display Network impressions. You can disable Google Analytics for display advertising and customize the ads on the Google Display Network by visiting the ad settings at this link: https://adssettings.google.com.
Cookies
We want your access to our Services to be as easy, efficient, and useful as possible. To help us do this, we use cookies and similar technologies to improve your experience, enhance site security, and to show you relevant advertising.
What are cookies?
Cookies are small text files that are automatically placed on your Device when you visit almost any website. They are stored by your internet browser and contain basic information about your internet use. Your browser sends these cookies back to a website every time you revisit it, so it can recognize your Device and improve your experience by, among other things, providing you with personalized content. We also use cookies to remember your login details, so you don’t have to re-enter them repeatedly when you use our Services. Other cookies help us understand your preferences. The cookies we use fall into three categories.
Essential - These cookies are necessary to help you access and move around the website and use all its features. Without these cookies, the website would not work properly and you would not be able to use certain important features. For example, we use a cookie to keep you logged in during your visit, so the site does not require you to log in repeatedly to access different pages. We may also use essential cookies for fraud detection and prevention purposes. You cannot turn off essential cookies through the Cookie Consent Tool, as such cookies are necessary for you to access and use the features of the website.
Analytics and customization - We use these cookies to help us understand how the website is being used and how we can improve your experience of it. These cookies can provide us with information to help us understand which parts of the website interest our visitors and if they experience any errors. We use these cookies to test different designs and features for our sites and we also use them to help us monitor how visitors reach the website. We also use cookies to save your settings and preferences on the website, such as language preference and information you've previously entered when searching for travel experiences. Some customization cookies are essential if you want to use certain features of the website.
Cookie Settings Tool
To give you control, we provide you with a tool, which allows you to review first and third-party cookies placed through our website and adjust your cookie settings, including whether or not to accept such cookies. You can access this tool at any time by navigating to the home page of our website and clicking on the Manage Settings link at the bottom of every page. In addition, you can manage cookies through the settings of your internet browser. You can have the browser notify you when you receive a new cookie, delete individual cookies or delete all cookies.
If you delete your cookies, your access to some functionality and areas of our Services might be degraded or restricted.
Our use of any information we collect through cookies is subject to this Statement, which is linked on every page of our website.
Statement Changes and Notification
We may update this Statement in the future. If we believe any changes are material, we will let you know by doing one or more of the following: sending you a communication about the changes, placing a notice on the website, and/or posting an updated Statement on the website. We will note at the top of this Statement when it was most recently updated. We encourage you to check back from time to time to review the most current version and to periodically review this Statement for the latest information on our privacy practices.
Contact
If you have a data privacy request, such as a request to delete or access your data, please send us a request here. For general data privacy inquiries or questions concerning our Privacy and Cookies Statement, please contact our privacy team by clicking here.
Europe
This GDPR Statement applies to persons in the European Economic Area (“EEA”), including those based in the United Kingdom. This GDPR Statement supplements our Statement; however, where the Statement conflicts with the GDPR Statement, the GDPR Statement will prevail as to persons in the EEA.
Your rights under GDPR
You have certain rights regarding your personal data. Your rights with respect to your own personal data include the following:
The right to request access to your personal data. This enables you to receive a copy of the personal data we hold about you.
The right to request to correct your personal data if it is inaccurate. You may also supplement any incomplete personal data we have, taking into account the purposes of the processing.
The right to request deletion of your personal data if:
your personal data is no longer necessary for the purposes for which we collected or processed it; or
you withdraw your consent if the processing of your personal data is based on consent and no other legal ground exists; or
you object to the processing of your personal data and we do not have an overriding legitimate ground for processing; or
your personal data is unlawfully processed; or
your personal data must be deleted for compliance with a legal obligation.
The right to object to the processing of your personal data. We will comply with your request unless we have a compelling overriding legitimate interest for processing or we need to continue processing your personal data to establish, exercise or defend a legal claim.
The right to restrict the processing of personal data, if:
the accuracy of your personal data is contested by you, for the period in which we have to verify the accuracy of the personal data; or
the processing is unlawful and you oppose the deletion of your personal data and request restriction; or
we no longer need your personal data for the purposes of processing, but your personal data is required by you for legal claims; or
you have objected to the processing, for the period in which we have to verify overriding legitimate grounds.
The right to data portability. You may request that we send this personal data to a third party, where feasible. You only have this right if it relates to personal data you have provided to us where the processing is based on consent or necessity for the performance of a contract between you and us, and the processing is conducted by automated means.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights described in this Statement). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. In an effort to speed up our response, we may also contact you to ask you for further information in relation to your request. You can exercise several of your rights through the personal information section of your account. To exercise your other rights you can file a request by clicking here.
Information Uses
We will only use your personal data when the law allows us to. Pursuant to GDPR, we will use your personal data in one or more of the following circumstances:
Where we need to perform the contract we are about to enter into or have entered into with you
Where it is necessary for our legitimate interests (or those of a third-party) and your interests and fundamental rights do not override those interests
Where we need to comply with a legal or regulatory obligation
With your consent
International Transfers
Your personal data may be stored or transferred to countries outside the EEA for the purposes described in this Statement. When we store or transfer your personal data outside the EEA, we take the following precautions to ensure that your personal data is properly protected.
Whenever we store or transfer your personal data outside the EEA, we will do so in accordance with applicable law and we will ensure a similar degree of protection is afforded to it by implementing appropriate safeguards. Transfers of personal data are made:
to a country recognized by the European Commission as providing an adequate level of protection; or
to a country that does not offer adequate protection but whose transfer has been governed by the standard contractual clauses of the European Commission or by implementing other appropriate cross-border transfer solutions to provide adequate protection.
By using our services, you understand that your personal data may be transferred to our facilities and those third parties with whom we share it as described in this Statement.